Return & Exchange Policy
Thank you for shopping with us! We strive to provide you with the best shopping experience and high-quality products. However, we understand that sometimes you may need to return or exchange an item. Below is our Return & Exchange Policy:
1. Eligibility for Returns and Exchanges:
- Items must be unused and in their original condition and packaging.
- The request for return or exchange must be initiated within 30 days of receiving the product.
- Personalized or customized items cannot be returned or exchanged, except in the case of manufacturing defects.
2. Process for Returns and Exchanges:
- To initiate a return or exchange, please contact our customer support team
- Provide your order number and the reason for the return or exchange.
- Our customer support team will guide you through the process and provide you with a return shipping label (if applicable).
3. Return Shipping:
- In case of a manufacturing defect or an error on our part, we will cover the return shipping costs.
- For other eligible returns or exchanges, the customer may be responsible for the return shipping costs.
4. Refunds and Exchanges:
- Once the returned item is received and inspected, we will process your refund or exchange.
- Refunds will be issued to the original payment method used for the purchase.
- If you are exchanging an item, any price differences will be handled accordingly.
5. Damaged or Defective Items:
- In the unlikely event that your item arrives damaged or defective, please contact our customer support team immediately.
- We may request photos of the damaged item for documentation purposes.
- A replacement will be provided if available, or a full refund will be issued for damaged/defective items.
6. Non-Returnable Items:
- Gift cards, downloadable software, and digital products are non-returnable and non-refundable.
7. Cancellations:
- If you wish to cancel your order, please contact us as soon as possible.
- If the order has not been shipped, we will process the cancellation and issue a full refund.
- If the order has been shipped, the standard return process will apply.
Please note that our Return & Exchange Policy is subject to change without prior notice. It is your responsibility to review this policy periodically for any updates.
If you have any questions or concerns regarding our Return & Exchange Policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.
Thank you for choosing us for your decor needs!
1. Eligibility for Returns and Exchanges:
- Items must be unused and in their original condition and packaging.
- The request for return or exchange must be initiated within 30 days of receiving the product.
- Personalized or customized items cannot be returned or exchanged, except in the case of manufacturing defects.
2. Process for Returns and Exchanges:
- To initiate a return or exchange, please contact our customer support team
- Provide your order number and the reason for the return or exchange.
- Our customer support team will guide you through the process and provide you with a return shipping label (if applicable).
3. Return Shipping:
- In case of a manufacturing defect or an error on our part, we will cover the return shipping costs.
- For other eligible returns or exchanges, the customer may be responsible for the return shipping costs.
4. Refunds and Exchanges:
- Once the returned item is received and inspected, we will process your refund or exchange.
- Refunds will be issued to the original payment method used for the purchase.
- If you are exchanging an item, any price differences will be handled accordingly.
5. Damaged or Defective Items:
- In the unlikely event that your item arrives damaged or defective, please contact our customer support team immediately.
- We may request photos of the damaged item for documentation purposes.
- A replacement will be provided if available, or a full refund will be issued for damaged/defective items.
6. Non-Returnable Items:
- Gift cards, downloadable software, and digital products are non-returnable and non-refundable.
7. Cancellations:
- If you wish to cancel your order, please contact us as soon as possible.
- If the order has not been shipped, we will process the cancellation and issue a full refund.
- If the order has been shipped, the standard return process will apply.
Please note that our Return & Exchange Policy is subject to change without prior notice. It is your responsibility to review this policy periodically for any updates.
If you have any questions or concerns regarding our Return & Exchange Policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.
Thank you for choosing us for your decor needs!